713 Allendale Dr Lexington KY 40503 | 859-259-0088

Salon Policies

Overview

Grooming is a unique industry in that it requires the supreme coordination between the groomer, the pet to be groomed, and it’s owner (you!) in order to deliver quality results. This page lays out the policies of Rainbow Pet Salon so you are aware of what we do and why we do it, should a concern arise.

Pricing

We have listed prices for most of the services we offer at the salon. What is important to note is that our pricing starts at those ranges. The total cost of a groom will vary based on the individual needs of the client, as well as the addition of taxes we are required to collect and remit to the government as a registered business. You are always entitled to a itemized copy of your receipt if you have any questions about what services were rendered and how much they cost.

Refusal of Service

Our groomers reserve the right to refuse any grooming services for any reason at any time if they feel there is a safety concern. We will not groom pets that are aggressive at check-in. If your pet has a history of kennel fear or aggression, please ask for a cageless service when booking.

Cancellations, Reschedule, No-Shows

Our grooming schedule is full and counts on everyone making their predetermined appointment times.

Because of our fully booked schedule, we cannot accept any arrivals later than 10 minutes for scheduled grooming appointments.

If you miss an appointment without proper notice or cancellation, you may be required to pay a deposit (that will be applied to the groom) before you can book another appointment. Frequent no notice cancellations can require prepayment of service when booking.

Boarding Fees & Late Pickup

Please let your groomer know if you have a difficult schedule and they can work to find a solution that works for everyone. We are generally closed by 7 on weekdays and ask that all pets be picked up promptly during normal business hours so that we can get home too!

You should receive a notification from your groomer about 30 minutes before your pet is ready to be picked up.

Wait Times

For proper full-service grooms with a full schedule of groomers and clients, a typical wait time is about 3-4 hours. This of course depends on the coat type, condition, treatments, and temperament of the pet being groomed, and even the grooming technique of your dog’s groomer! More intensive work and larger dogs generally can take more time – your groomer can discuss time estimates when you drop your pet off.

If you need a groom to be completed as quickly as possible, please ask for an express service when booking.

Doodle Policy

Doodle breeds require extended service times – certain coat types can require extensive prep work, longer drying times, and more hand scissor work. For this reason, Doodle appointments will usually run longer. You will get a notification when your dog is ready for pickup!

Difficult Groom Policy

If an animal is exhibiting extreme signs of distress or aggression towards groomers, it is in the best interest of safety for both the animal and groomer to discontinue the appointment & notify owner. We can discuss options for your pet and their concerns – It can be very helpful if your pet suffers from anxiety or stress in grooming/kennel situations to speak with your veterinary professional in order to develop a treatment plan. Mild sedatives and anxiety relief treatments can be very effective when prescribed and administered by veterinary instruction to affected pets, allowing for them to be groomed peacefully and stress-free.

Vaccinations

It is imperative that your pet be up to date on relevant vaccinations, or else we cannot legally or safely render services. We are proud to partner with Woodstock Animal Foundation, a low-cost non-profit veterinary clinic that is located just down the road on Lane Allen if you need to catch your pets up on their shots. PetVet365 is also an excellent local option.

There is a risk of spread of communicable diseases in a grooming setting, where dogs from different places are in close quarters. Up to date Rabies vaccinations also protect our staff when bites occur.

Required Vaccinations: (must provide up-to-date proof of vaccination for us to keep on record)
Rabies

Optional but recommended vaccinations:
Bordatella (Kennel Cough)
H3N2 Canine Flu

Matted Dog Policy

Our policy on grooming is simple – HUMANITY OVER VANITY. A dog whose coat has become matted is a serious issue that interferes with a normal groom. Matting left untreated for an extended time causes discomfort for you dog and expensive vet bills. If our groomers encounter matting in any significant quantity, we will call and recommended proceeding with a full shave down of the coat. Manual de-matting is stressful for the dog and is very labor intensive for a groomer, so we do not do so unless the matting is in a manageable quantity or small area.

When a matted pet is shaved down, the coat is removed by shaving close to the skin. This increases the risk of skin injury or irritation. -A SEVERELY MATTED COAT WILL OFTEN PUT PRESSURE ON AND PULL THE PET’S SKIN TIGHTLY, RESULTING IN BRUISING FOUND ONCE MATS ARE REMOVED. ONCE THE MATTED COAT IS REMOVED, PRE-EXISTING CONDITIONS MAY BE EXPOSED. SOME OF THESE- SUCH AS HOT SPOTS, SORES, OR SEVERE ITCHING MAY BE DUE TO SELF INDUCED TRAUMA FROM SCRATCHING OR CHEWING AT THE MATTED AREAS. OTHER CONDITIONS CAUSED BY MATTING INCLUDE, BUT ARE NOT LIMITED TO:FUNGAL, BACTERIAL, & YEAST INFECTIONS, PARASITE INFESTATION (FLEAS, TICKS, MITES)URINE AND FECES BURNS/RASHES EYE OR EAR INFECTIONS, ECZEMA, INGROWN TOENAILS

IT IS NOT UNUSUAL FOR THE SKIN TO BECOME MORE IRRITATED DURING OR AS A RESULT OF A MATTED CLIP DOWN. IF ANY CONDITIONS ARE SEEN WHILE IN OUR CARE, WE WILL GO OVER ANY AND ALL FINDINGS WITH YOU AT CHECK OUT. YOUR DOG’S SKIN MAY BE TENDER DUE TO LACK OF AIR CIRCULATION AND DEBRIS ACCUMULATED IN OR BENEATH THE MATTED COAT. ANY SORES OR INFECTION SHOULD BE ATTENDED TO BY THE VET. YOUR DOG MAY SCRATCH AND RUB ITSELF AFTER A CLIP DOWN. SCRATCHING MUST BE MINIMIZED AND SKIN BREAKAGE PREVENTED. MONITOR YOUR PET’S BEHAVIOR CLOSELY AND INSPECT THE SKIN FOR SIGNS OF TEARING AS A RESULT OF EXCESSIVE SCRATCHING. IF IN DOUBT, CONSULT YOUR VETERINARIAN. MATTING HAPPENS TO THE BEST OF US. DO NOT FEEL EMBARRASSED WHEN BRINGING IN YOUR MATTED PET, THAT IS WHAT WE ARE HERE FOR!  THE BEST THING TO DO WHEN YOU FEEL YOUR PET’S COAT STARTING TO MAT IS DON’T WAIT. GIVE US A CALL, WE ARE HERE TO HELP AND ARE MORE THAN HAPPY TO FORMULATE A PLAN,DISCUSS WAYS TO PREVENT FUTURE MATTING AND HOW TO REPAIR YOUR PET’S COAT AND SKIN AFTER MAT REMOVAL. 

Medical Emergency

Should a medical emergency occur while your pet is in our care, we will take steps to seek emergency veterinary assistance. If your pet has pre-existing medical conditions, we may ask to consult with your vet before rendering services.

We take careful steps to assess clients before, during, and after grooms to ensure that there are no issues or complications. Our groomers are professionals and will communicate any issues with owners should they arise. If there is a concern over the safety of a groom, we reserve the right to refuse service until an animal is cleared for grooming by a veterinarian. Some extreme special needs animals may need to seek grooming services at a local veterinary grooming salon.

Refunds

Because of the nature of our work, refunds are not typically an option once service is rendered. We make sure to communicate with you regarding your pet’s condition and any changes that have to be made in the process of a grooming appointment. If there are severe issues (uncooperative dog, incomplete paperwork, medical concern) we will not proceed with a groom and will ask for you to retrieve your pet. This is how we make our living and time is the most valuable asset in our industry.

Prepaid deposits that are made for late/no show appointments will not be refunded unless the appointment is cancelled or reschedules in a timely manner.

One of the most common complaints that occurs from owners is when groomers encounter a matted dog. The only economical and humane solution for a severe matting is a close shave of the dog, and that means there is essentially no chance of styling or saving the existing coat. You will be informed of this if your dog’s coat is not in a condition that can be safely groomed. This process still requires time from the groomer to complete and you will be charged for a grooming service.

Still need help?

You can reach us in a variety of ways.